Switching Mom and Dad to Mac
This was a banner week! Mom and Dad decided to replace their WindowsXP machine with an iMac. Yes, they are grandparents and yes, they decided that they could learn a new operating system. Their needs are normal: e-mail, web browsing, and looking at pictures of their (nearly grown) grandchildren.
The setup was easy (except for Bellsouth’s e-mail). The e-mail setup would have been a little easier if we had the correct passwords. (The ones they had written down were not correct). After a little help from AT&T (which now owns the Bellsouth assets), we were able to get them to check their e-mail.
Sending e-mail, however is a bit of a trick with AT&T/Bellsouth accounts. After scouring the web for a few minutes and working out when to put the full e-mail address instead of just the username portion (the part before the @ symbol), we finally got mail outgoing. Once you know where to put what, Mac OS X’s Mail 3 Application works just great, even with AT&T/Bellsouth.
I got e-mails from both Mom and Dad, so I know everything is working. My mom thinks she may have deleted a bunch of her mail, but I assured her that they were simply in the trash, and could be gotten back if she moved them back to her inbox before the week was out (Mail defaults to emptying messages from the trash after a week).
The best part of switching them to Mac, was … drumroll please … I can now help them over iChat! I can request to take over their screen, move the mouse and help them do whatever they wanted to accomplish, all the while maintaining an audio chat while I help them.
Well, actually, that’s not the best part of switching them to Mac. The best part is that I don’t have to worry about them getting viruses, keyloggers, shopping “helpers”, spyware, and other malware that is often found on Windows machines. I know, they are not non-existent, but my experience (and those of my teenagers on their own MacBooks) has been that viruses are MUCH harder to get.
The part they seem to like best is video chatting. It is so easy with iChat. With our oldest going to college away from home next year, they are looking forward to “seeing” her, even when she is in school.
I rest easier knowing that helping them accomplish anything on the Mac is only a mouse-click away. Not that I mind helping them in person, it’s just that sometimes a small matter can be cleared up in just a few minutes over iChat. And we can get caught up with the latest happenings, all at the same time!
Congratulations Mom and Dad!
Tags: Mac, Think