Third Place Success Formula
Who says that you can’t have great personal service in the mall? I know that around the world, people are working to make their “third place” the very best that it can be. And who would figure that one could find a sense of community amid the constantly hurried pace of the mall? One guy that is really making it happen for The Gardens Mall in Palm Beach Gardens, Florida is Jeremy, at the Starbucks near Macy’s. (The Gardens Mall has three Starbucks Cafes, each with its own vibe).
One visit and you will see a man dedicated to making the customer feel welcome, the employees feel valued, and coffee drinks served to perfection. (Yes, they do serve coffee, in addition to a healthy dose of “third place” spirit)!
There are many places that talk about community and making a great “third place,” but when one stands out, I thought you might like to know about it.
Many people from all around the country (and the world) visit The Gardens Mall. If you are one of them, please visit Jeremy and let him know that you appreciate a place with such a good atmosphere. One visit and you will know why I think that Jeremy has found the Third Place Success Formula!
July 22nd, 2008 at 10:06 pm
Agreed. Jeremy has a unique gift. Not only is he way knowledgeable about his product, but he has an uncanny ability to connect with people. He makes you feel like you just stepped into his home.
July 24th, 2008 at 1:44 pm
Thanks for the comment, David! Jeremy’s people are great, too! It is amazing to have a place in the mall where you can get a quiet (or sometimes not so quiet) spot to regroup or connect with other people. Thanks to Jeremy and his superb team, we all have such a spot.